Delivery & Returns
Wherever possible we will attempt to box up and post out your Surprise Shirt the day after you place your order with us.
We use a tracked courier service, delivery typically takes 3-4 working days so we would certainly expect that you have your shirt no later than one week after ordering from us. Should we expect timescales to be longer we will contact you at the point of purchase. If you add your email and/or mobile number when you place your order we will send you the reference number so that you can track your delivery if you wish.
Should you prefer a faster service, we have a premium delivery option with delivery typically 2 working days after your order. All orders received before 11am on a working day will be dispatched that day. Any orders after the premium cut-off will go out the following day
For all non UK deliveries we would expect your order to arrive within 7-14 days.
We hope that your Surprise Shirt fits but if for any reason this is not the case we will accept returns so long as the tags remain on the shirt.
Any return request must be logged with us within one week of receipt.
In the event that a Surprise Shirt needs to be returned, the customer should pay for the return delivery fee (you do not need to return the shirt in its box to reduce the weight and you can eat the sweets!). Upon receipt we will either refund you the full amount less delivery costs, or send you another Surprise Shirt, depending on your preference.
To avoid the disappointment of having to return your shirt, please take the time to review our size guide or talk to us for advice.