Delivery
Wherever possible we will attempt to box up and post out your order the day after you place your order with us.
We have partnered with Royal Mail for all of our UK deliveries.
We offer three tiers of delivery, all three of which are fully trackable services. They are as follows:
- Tracked 48 - (£5.35) orders before 3:00 PM - expected to arrive within 2-3 working days from dispatch
- Tracked 24 - (£6.99) orders before 3:00 PM - expected to arrive next working day
- Special Delivery guaranteed by 1:00 PM - (£11.99) guaranteed next working day, if ordered before 3:00 PM UK time (Mon-Fri).
For all non UK deliveries we would expect your order to arrive within 7-14 days of dispatch.
Returns Policy
Surprise Shirts Boxes
We size our shirts to ensure we send you the correct fit, taking into account the variance of sizes between different brands and manufacturers. If for any reason your shirt does not fit, we will accept returns, so long as the shirt remains in its original condition (eg with tags still on).
In the event that a Surprise Shirt needs to be returned due to sizing, the customer should pay for the return delivery fee (you do not need to return the shirt in its box to reduce the weight and you can eat the sweets!). Please return the shirt to Surprise Shirts Ltd, c/o EquipMySchool, Achurch Close, Horncastle, Lincs, LN9 6JS. Please include a note with your name or order number, so we can identify you!
Upon receipt we will either refund you the full amount less delivery costs, or send you another Surprise Shirt, depending on your preference.
To avoid the disappointment of having to return your shirt, please take the time to review our size guide or talk to us for advice.
If your shirt is faulty, please contact us on 01507 304510 or at enquiries@surpriseshirts.co.uk and once we have received your shirt back, we will replace it/refund you and will of course refund your postage.
Other Products
If you wish to return items, please contact us as soon as possible - we are happy to exchange/refund whenever goods are in their original condition.
Personalised Products
We are unable to accept returns on personalised goods, unless we have made an error in manufacturing. Please contact us on 01507 304510 or at enquiries@surpriseshirts.co.uk for help.