Delivery & Returns
Wherever possible we will attempt to box up and post out your Surprise Shirt the day after you place your order with us.
As of 20/01/2022, we are partnered with Royal Mail for all of our UK deliveries.
We are now offering 3 tiers of delivery, all 3 of which are fully trackable services. They are as follows:
- Standard - (£4.00) Expected within 3-4 working days.
- Premium - (£6.50) Expected within 2 working days.
- Premium Plus - (£8.50) Guaranteed next working day, if ordered before 3PM UK time (Mon-Fri).
Our new 3 tiered system means more flexible options for our customers. Previously, we only offered Standard & Premium - we are pleased to announce that Standard remains £4.00 & Premium has been lowered by £1.00!
For all non UK deliveries we would expect your order to arrive within 7-14 days.
We hope that your Surprise Shirt fits but if for any reason this is not the case we will accept returns so long as the tags remain on the shirt.
Any return request must be logged with us within one week of receipt.
In the event that a Surprise Shirt needs to be returned, the customer should pay for the return delivery fee (you do not need to return the shirt in its box to reduce the weight and you can eat the sweets!). Upon receipt we will either refund you the full amount less delivery costs, or send you another Surprise Shirt, depending on your preference.
To avoid the disappointment of having to return your shirt, please take the time to review our size guide or talk to us for advice.